FAQ PAGE

Everything you need to know!

My shop is full of fun and delicious art created by me. I mainly sell map illustrations and postcards because I love food, travel and drawing and map illustration is the best way to combine three of my passions of life. That’s why I enjoyed creating these maps. I also created other illustration and products and you can find them in my shop as well. 

Processing Time

Generally within 5 working days although I’ll post as quickly as possible.

Customs + Import Taxes

Buyers are responsible for any import taxes or customs that may apply. I will take every care your item arrives with you on time but I cannot be responsible for delays due to customs.

Delivery

All products are posted with tracking and will need to be signed for on receipt.

UK postage will be sent first class recorded. International postage will be sent international tracked and signed

In the event you want to pay for cheaper non-tracked postage I cannot be responsible if your item gets lost in the post.

Returns + Exchanges

I gladly accept returns and exchanges
Contact me within 14 days of delivery
Ship items back within: 21 days of delivery
I don’t accept cancellations
But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
• Custom or personalised orders
• Digital downloads
• Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Digital Downloads

At the moment digital downloads will be processed through the Illustrated Kitchen Etsy store.

Your files will be available to download once payment is confirmed.

If you have an Etsy account, after your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation might take a few minutes.

We’ll also send you a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal.

If you’re unsure if you’ve purchased a Digital Item, you can always go back to the listing page. If it is a digital download, you should see an “Instant Download” message on the images for the item.

Please note that you can’t download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or a non-mobile computer.

If don’t have an Etsy account you can check out as a guest, you’ll then find a link to download your purchase in the receipt email that will be sent to you after purchase.

Paper Recommendation:
Card stock
Premium Presentation Paper
Photo Paper

*Please note: The colour is represented here as accurately as possible.
However due to differences in computer screens, the colour of the actual print may vary slightly to what you see here.

If using a print company to print your digital file, it is advised that you obtain a proof copy of the artwork first, as printer settings can affect the colour outcome.

Custom + Personalised Orders

All Liv Wan Illustration art illustrations can have skin, hair and eye colour changed to look like your little one.

I also accept requests to change colours of backgrounds and text on all art prints. Simply contact me with details of the request, and I will do my best to accommodate.

Art Print Sized Guide

All art prints are printed in standard A sizes. See image for size guide. Custom size prints are also available on request. Please contact me with the details.

And finally copyright

Liv Wan Illustration retains copyright one everything. You’re very welcome to buy prints but you cannot in any circumstance reproduce my work without permission.

FAQ

ABOUT

FAQ

LIV WAN ILLUSTRATION

Freelance illustrator and designer in sunny Edinburgh, Scotland

CONTACT ME

T: +44 (0) 7511 537669

E: liv@livwanillustration.com