FAQ PAGE
Everything you need to know!
My shop is full of fun and delicious art created by me. I mainly sell map illustrations and postcards because I love food, travel and drawing and map illustration is the best way to combine three of my passions of life. That’s why I enjoyed creating these maps. I also created other illustration and products and you can find them in my shop as well.
POSTAGE
Why is it so expensive?!
This is something I get questioned about a lot so merits it’s own section. All of my orders are sent via Royal Mail tracked postage. Royal Mail is great but inevitably orders can get lost and if items are sent via standard postage, if an order gets lost there’s no way of tracking an item. It’s gone.
By using a tracked service, there are both physical and digital receipts and if an item is lost it can be either tracked down or at least there’s proof that the item was posted. Sadly tracked services do cost more money but all of my prices come directly from Royal Mail so I don’t make any profit on postage. My web developer (getting technical here) set up an api with Royal Mail that directly calculates postage prices from Royal Mail.
If you’re 100% adamant you’re happy to pay for standard postage (to naturally save costs) I can make exceptions but you must email me and I’ll use this as proof you’re happy to take a risk with standard non-tracked postage. If your standard postage item gets lost I can’t help you.
Processing Time
Generally within 5 working days although I’ll post as quickly as possible.
Buying in Bulk / Wholesale
If you’re interested in buying bulk orders, say more than 30 products in one go, special rates can be applied to products. Contact me for more information.
Shipping
The big elephant in the room.
All poster prints are shipped with free postage. UK prints are printed by myself, prints bought abroad are printed and shipped locally. For all other products within the UK, different postage options are available.
Products bought from outside the UK are shipped with International Tracking.
Customs + Import Taxes
Buyers are responsible for any import taxes or customs that may apply. I will take every care your item arrives with you on time but I cannot be responsible for delays due to customs.
Returns + Exchanges
I gladly accept returns and exchanges
Orders have a 4 hour cancellation period
Contact me within 14 days of delivery
Ship items back within: 21 days of delivery
I don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
• Custom or personalised orders
• Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Digital Downloads
Unless for a specific paid project, none of my designs are available as digital downloads. Earlier in my career, I offered digital downloads but sadly people decided to rip me off and sell my original works as their own.
I now don’t offer digital downloads at all.
Carbon Emissions
All products, apart from postcards, are hand-printed and made by myself here in the UK.
And finally copyright
Liv Wan Illustration retains copyright one everything. You’re very welcome to buy prints but you cannot in any circumstance reproduce my work without permission.
