FAQ PAGE

Everything you need to know!

My shop is full of fun and delicious art created by me. I mainly sell map illustrations and postcards because I love food, travel and drawing and map illustration is the best way to combine three of my passions of life. That’s why I enjoyed creating these maps. I also created other illustration and products and you can find them in my shop as well. 

POSTAGE

Why is it so expensive?!

This is something I get questioned about a lot so merits it’s own section. All of my orders are sent via Royal Mail tracked postage. Royal Mail is great but inevitably orders can get lost and if items are sent via standard postage, if an order gets lost there’s no way of tracking an item. It’s gone.

By using a tracked service, there are both physical and digital receipts and if an item is lost it can be either tracked down or at least there’s proof that the item was posted. Sadly tracked services do cost more money but all of my prices come directly from Royal Mail so I don’t make any profit on postage. My web developer (getting technical here) set up an api with Royal Mail that directly calculates postage prices from Royal Mail.

If you’re 100% adamant you’re happy to pay for standard postage (to naturally save costs) I can make exceptions but you must email me and I’ll use this as proof you’re happy to take a risk with standard non-tracked postage. If your standard postage item gets lost I can’t help you.

Processing Time

Generally within 5 working days although I’ll post as quickly as possible.

Buying in Bulk / Wholesale

If you’re interested in buying bulk orders, say more than 30 products in one go, special rates can be applied to products. Contact me for more information.

Shipping

The big elephant in the room.

All poster prints are shipped with free postage. UK prints are printed by myself, prints bought abroad are printed and shipped locally. For all other products within the UK, different postage options are available.

Products bought from outside the UK are shipped with International Tracking.

Customs + Import Taxes

Buyers are responsible for any import taxes or customs that may apply. I will take every care your item arrives with you on time but I cannot be responsible for delays due to customs.

Returns + Exchanges

I gladly accept returns and exchanges
Orders have a 4 hour cancellation period
Contact me within 14 days of delivery
Ship items back within: 21 days of delivery
I don’t accept cancellations
But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
• Custom or personalised orders
• Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Digital Downloads

At the moment digital downloads will be processed through the Illustrated Kitchen Etsy store.

Your files will be available to download once payment is confirmed.

If you have an Etsy account, after your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation might take a few minutes.

We’ll also send you a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal.

If you’re unsure if you’ve purchased a Digital Item, you can always go back to the listing page. If it is a digital download, you should see an “Instant Download” message on the images for the item.

Please note that you can’t download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or a non-mobile computer.

If don’t have an Etsy account you can check out as a guest, you’ll then find a link to download your purchase in the receipt email that will be sent to you after purchase.

Paper Recommendation:
Card stock
Premium Presentation Paper
Photo Paper

*Please note: The colour is represented here as accurately as possible.
However due to differences in computer screens, the colour of the actual print may vary slightly to what you see here.

If using a print company to print your digital file, it is advised that you obtain a proof copy of the artwork first, as printer settings can affect the colour outcome.

Carbon Emissions

All products, apart from postcards, are hand-printed and made myself here in the UK. Postcards are ordered in bulk quantities from my home country, Taiwan, but are ordered in large quantities to try to keep carbon emissions as low as possible. Naturally I’m in the print industry but I do try to keep my wastage to an absolute minimum.

And finally copyright

Liv Wan Illustration retains copyright one everything. You’re very welcome to buy prints but you cannot in any circumstance reproduce my work without permission.

INSTAGRAM

Valentine’s Day in October! For me, Valentine’s Day is the day you binge eat all the chocolate. 😂

#valentineday #greetingcards #dhgspark #greetingcarddesign #carddesigner #artlicensing #greetingcardsofinstagram #greetingcardart #greetingcardsuk
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Little fortune cookies wish you a good fortune! 🍀🍀❤️❤️

I like 🥠! They are fun and yummy 😋.

#greetingcards #greetings #LivWan #greetings #carddesign #carddesigner #kidlitart #childrensbookillustration #cuteillustration #fortunecookie #foodillustration #kawaiifood #everydaycreatives
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Hope you all have a very lucky day today!

#slotmachine #greetingcards #greetingcarddesign #greetings #carddesigner #LivWan #artlicensing #goodluck #illustratorsoninstagram
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We all need a bit of luck sometime! 🥰🍀

#japaneseluckycat #luckycat #greetingcard #greetings #dhgspark #goodluck🍀 #livwanillustration #LivWan #greetingcarddesign #carddesigner #designergreetings #cutecatillustration #cutecat #kawaiicat
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I’m slowly getting back to making more fun and super cute greeting cards for my agent @advocateart01

Here is the first greeting card I design and the theme is “Good Luck!” I really need some luck here as we are moving to London soon. I’m not looking forward for all the packing and moving. 😅 Hope I can get out of this pickle soon.

#goodluck #greetingcards #greeting #greetingcarddesign #LivWanpostcard #LivWan #kidlitart #foodillustration #greetingcardsofinstagram #greetingcardart #artlicensing
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Dear customers, as many of you know I’m moving away around the end of September. So if you would like to buy anything from me and want to receive your order in good time please make your purchase now.

I can’t close my website shop and Etsy shop as this will effect my future shop traffic but I might be out of action for a week. Sincerely apologise for any inconvenience that I caused you and hope you all have a great weekend. 🙏❤️😘Love you~~~👻👻🕷
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Which one is your favorite? 🧐

#halloween #halloween2022 #kidsart #livwanpostcards #LivWan #kidsillustration #kidlitart #kawaiiart #cutestationary #postcardplaces #postcardart #postcarddesign #postcrossing #postcrossingcards
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Ladies and gentlemen!
We are moving to London!
Husband got the job and we are going to property hunting now. So exciting!! ❤️❤️ Goodbye Scotland!

#londonmap #londonillustrator #londonart #LivWan #LivWanmap #livwanillustration
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Vampire blood donor van!

When I start working on my Halloween designs, I just instantly had this idea. 😆

#vampireillustration #halloween #livwanpostcards #LivWan #kidlitart #kidlitillustration #childrendsillustration #childrensbookillustrator #halloweendesign #postcrossing #snailmaillove #kidsillustrationbook
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