FAQ PAGE

Everything you need to know!

My shop is full of fun and delicious art created by me. I mainly sell map illustrations and postcards because I love food, travel and drawing and map illustration is the best way to combine three of my passions of life. That’s why I enjoyed creating these maps. I also created other illustration and products and you can find them in my shop as well. 

POSTAGE

Why is it so expensive?!

This is something I get questioned about a lot so merits it’s own section. All of my orders are sent via Royal Mail tracked postage. Royal Mail is great but inevitably orders can get lost and if items are sent via standard postage, if an order gets lost there’s no way of tracking an item. It’s gone.

By using a tracked service, there are both physical and digital receipts and if an item is lost it can be either tracked down or at least there’s proof that the item was posted. Sadly tracked services do cost more money but all of my prices come directly from Royal Mail so I don’t make any profit on postage. My web developer (getting technical here) set up an api with Royal Mail that directly calculates postage prices from Royal Mail.

If you’re 100% adamant you’re happy to pay for standard postage (to naturally save costs) I can make exceptions but you must email me and I’ll use this as proof you’re happy to take a risk with standard non-tracked postage. If your standard postage item gets lost I can’t help you.

Processing Time

Generally within 5 working days although I’ll post as quickly as possible.

Buying in Bulk / Wholesale

If you’re interested in buying bulk orders, say more than 30 products in one go, special rates can be applied to products. Contact me for more information.

Shipping

The big elephant in the room.

All poster prints are shipped with free postage. UK prints are printed by myself, prints bought abroad are printed and shipped locally. For all other products within the UK, different postage options are available.

Products bought from outside the UK are shipped with International Tracking.

Customs + Import Taxes

Buyers are responsible for any import taxes or customs that may apply. I will take every care your item arrives with you on time but I cannot be responsible for delays due to customs.

Returns + Exchanges

I gladly accept returns and exchanges
Orders have a 4 hour cancellation period
Contact me within 14 days of delivery
Ship items back within: 21 days of delivery
I don’t accept cancellations
But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
• Custom or personalised orders
• Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Digital Downloads

Unless for a specific paid project, none of my designs are available as digital downloads. Earlier in my career, I offered digital downloads but sadly people decided to rip me off and sell my original works as their own.

I now don’t offer digital downloads at all.

Carbon Emissions

All products, apart from postcards, are hand-printed and made by myself here in the UK.

And finally copyright

Liv Wan Illustration retains copyright one everything. You’re very welcome to buy prints but you cannot in any circumstance reproduce my work without permission.

INSTAGRAM

Just finished my first weekend of Christmas markets!

Massive thanks to @openartspaces and @urbanmakers_uk it’s always wonderful experience to trading with you. Hope we will work together more often next year! ❤️

Thanks to all the customers who purchased from me! You guys are amazing to choose shop small! You guys are super awesome and amazing! ❤️🥹😘

Special thanks to my customer @xiaoxiao_swap ! She came all the way from Luxembourg just for buying my postcards! I hope you enjoy your trip to London and I will try my best to illustrate the map of Luxembourg for you in 2024. ❤️

Thanks to all my stall neighbors and friends! We are so happy to meet you guys! I hope we all had a great time and I wish you guys all the best and hope we meet each other again soon! ❤️❤️

It was a bit like reunion yesterday!
@bigbagmomma is like my market mentor! She always helping me and show me so many tips! I’m super grateful to have her in my life. ❤️ she made super beautiful bags, baby onesie and many more great and beautiful things and you should check it out!

@psquared_psquared is my awesome market friend! She made all kind of cool bags, hair accessories and many more! I always call her the lady who made the magic bags! You have to check her account!

@jinnynguidesign is another my favorite market friends. She and her two cuties are awesome! Always so happy to see them and hope to see them more next year! She made all the super cute mugs, teabag dish and more. Please also stop by her account and check out her amazing creation. ❤️

First Christmas markets weekend was successful. We made total sale £1309.23 after deducted stall fee.

Hope next few markets/fairs will be as good as this weekend or even better! ❤️🤞

Our Next Market @pexmas and @solocraftfair See you there!

#christmasmarket #markettrader #Londonmarkersmarket #londonillustrator #LivWanpostcards #livwanillustration #LivWan #independentartist #smallbusinessowner #illustratorsoninstagram #illustrationbusiness #illustratorlife #nottinghillmarket #portobellomarket #urbanmakersmarket
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Woohoo! It’s National Illustration Day today!

I want to use this birthday card I illustrated to celebrate this day! Yay!

#nationalillustrationday #letstoast #celebration #dhgartspark #greetingcard #greetings #carddesign #everydaycard #birthdaycarddesign #LivWan #livwanillustration #livwanpostcards
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Packing up cute keychain order for a customer and my baby Spam keychain found his new home in Australia and going to live with his favorite family soon. ❤️

Thank you so much for being so kind, friendly and supportive. 🥰

#keychains #kawaiikeychain #LivWan #livwanillustration #recycledacrylic #eco-friendlykeychain #Londondesigner #packwithme #illustratorsoninstagram #foodart #kawaiifood #cutefoodart
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I just recently published 4 board books in Spain with Libsa Editorial. Here is the first book video! ❤️❤️

Apart from selling my own products in the markets in London I also published books and lots other things. This is just a full time illustrator life. 😂 I’m always busy and always tired but I’m happy.

今年在西班牙出版的四本童書終於問世了!等到我都快禿頭!😆 先給大家大家看第一本吧!

#童書 #Libsa #childrenillustration #children_illustration #childrensbook #childrensbookillustration #kidlitart #kidlitillustration #underthesea #oceanillustration #popupbook #kidlitartist
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Cat out of the bag now!
My final markets of 2023!
Woohoo 🥳 we are going to @pexmas Christmas market on the 2nd of December!

The day after we are going back to the lovely @solocraftfair Between the Bridge (right next to the beautiful London Eye)

The following Saturday is @illustratorsfair ! I’m so happy to have this opportunity to trade in this amazing event again and this time I have massive improved my stall so everything is going to be great!

The next day is the same location but we are going to trade with @craftyfoxmarket in their Crafty Cub Christmas market so I hope everything goes well. Fingers crossed 🤞

This will wrapped up my 2023 in London very well. If you can visit me in these markets would be great!

Everything I sell in markets are special price. 😉❤️

I won’t trade in any markets from mid December to end of February as I have getting a few big projects to working on. I also want to create more new maps and new postcard collections so I want to take those two months off to really focus on commissions and new products. ❤️

#livwanillustration #LivWan #Marketupdate #livwanpostcards #illustrationartists #illustratorsoninstagram
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I want to take a moment and thanks to everyone who purchased my Christmas ornaments.

It’s always very stressful to make and trying to sell new products. Especially seasonal items because the time frame and the window is so tight. I’m not like other sellers that were favored by algorithms and I don’t even know how many people can see this post. I just hope all my customers know how much I appreciate your support. No matter what you ordered from my shop. I want to thank you from the bottom of my heart. ❤️❤️❤️

#thankyou #LivWan #livwanillustration #livwanpostcards #christmasdecor #smallbusinessowner #smallbusinesssupport #grateful #londonmaker #illustrator #giftideas #christmasgift #customersappreciation
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Warm up for my next map!
#mapmaker #adobeillustrator #livwanpostcards #livwanillustration #map #mappostcards #mapart #LivWanmap #mapillustration #illustratedmap #workinprogress #artistprocess
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